E- Commerce Specialist

• Analyze service quality and customer satisfaction.
• Develop service operations.
• Foster service innovation.
• Analyze new market trends, business opportunities and market segments in global and local landscape.
• Analyze past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
• Assess potential partnership prospects.
• Define and revise order fulfillment policies and procedures.
• Develop a service recovery framework.
• Develop and implement roadmap for online store's functionality.
• Develop, manage, and measure performance of technology vendor relationships.
• Drive e-commerce sales performance.
• Generate business questions requiring data-mining and analysis.
• Generate ideas and strategies based upon data-driven insights and recommendations.
• Implement e-commerce strategic and tactical programes.
• Manage and review e-commerce operations and processes.
• Manage customer retention and loyalty programs.
• Manage sales, promotions, marketing and social media campaigns and programs over digital platforms.
• Manage the procurement and implementation of new technologies.
• Measure order fulfillment and customer satisfaction performance.
• Monitor and review data mining and analytics tools.

A minimum of 2 years’ experience
BS degree in marketing or a related field
Excellent communication skills
Ability to work methodically and meet deadlines

Commerce, Marketing